1. Return window

Customers may request a return or exchange within 14 days of receiving their order.

2. Return conditions

• Product must be unused, undamaged, and in its original packaging with all accessories and documentation.
• Provide valid proof of purchase (invoice or order number).

3. How to request a return or exchange

1. Contact Sunworkstore customer support with your order number and reason for return.
2. Wait for return authorization — only authorized returns will be accepted.

4. Shipping costs for returns

• If return is due to our error (wrong item, damaged in transit), Sunworkstore covers return shipping.
• If return is due to customer choice (change of mind, wrong model selected), the customer pays return shipping.

5. Refunds and exchanges

• Returned items are inspected on receipt. Refunds or exchanges are processed within 5–7 business days after inspection.
• Refunds are issued to the original payment method.
• For exchanges, the replacement item is shipped after verification of the returned product and subject to availability.

6. Non-returnable items

• Items that have been used, altered, or are missing parts/original packaging are not eligible for return.
• Custom or specially configured items may be final sale and cannot be returned unless defective; such exceptions will be stated on the product page.

7. Defective or damaged goods

If you receive defective or damaged goods, contact us within 7 days of delivery. Provide photos and order details. We will offer either:

• A full refund, or
• A replacement (depending on customer preference and stock availability).

8. How to contact us

When contacting support, include your order number and reason for return.

Start a return / Contact support

9. Additional notes

Sunworkstore reserves the right to refuse returns that do not meet these conditions. This policy applies to purchases made through Sunworkstore only. For third-party seller orders, refer to the seller’s separate policy.